technology used in the 911 center
RapidSOS
- Precise Location Data: RapidSOS can pinpoint a caller’s exact location, even if they can’t tell the dispatcher where they are.
- Critical Health & Safety Information: For example, heart rate alerts, crash data, or medical conditions from smart devices.
- Faster, Smarter Responses: By giving dispatchers more information upfront, responders can get to the scene quicker and better prepared.
PreparedLive
- Live Video: Dispatchers can see what’s happening in real time, helping them assess the situation more accurately.
- Text Messaging: Callers can send texts to 911 if they can’t speak safely.
- Two-Way Communication: Dispatchers can guide callers step by step, even providing instructions visually through video.
Computer Aided Dispatch
A 911 CAD system, like Spillman, is the software that helps 911 call centers manage emergency calls efficiently. When someone calls 911, the CAD system logs the call, tracks the location, and provides dispatchers with important information to send help quickly.
Smart 911
Smart911 is a free, nationwide safety service that lets you create a secure online profile to share important information with 911 and first responders before an emergency happens.
Here’s how it works and why it’s helpful:
- You can add details about yourself, your family, your home, pets, medical conditions, and emergency contacts.
- When you call 911 from a phone linked to your Smart911 account, your profile automatically appears on the dispatcher’s screen.
- This means responders already know information like your address, medications, or who lives in the home, even if you can’t speak or the call disconnects.
- It’s especially useful for people with medical needs, children, or seniors, and for homes with multiple addresses or cell phone users (since cell calls don’t always show precise locations).