our center
Colbert County 911 handles a high volume of calls each year while maintaining national NENA standards for call processing, providing the community with professional and reliable emergency communications—24 hours a day, 7 days a week.
Colbert County 911 is a fully consolidated 911 center staffed with 16 full-time telecommunicators across two day shifts and two night shifts, each led by a shift supervisor, along with several part-time employees.
Our administrative team of five includes the Director, Assistant Director, GIS Manager, CTO, and Administrative Assistant.
The center operates 6 consoles and utilizes IAED protocols for medical, fire, and police calls to ensure accurate and efficient emergency response.
Each employee is ETC, CPR, NCIC, and EMD certified, meeting or exceeding the minimum state and national standards, with additional certifications earned as they advance in their careers.
Administrative Team
Jody Hitt
Jody is the Director and has been with the agency for 1 year. He works closely with local agencies and leaders to strengthen public safety through innovation and teamwork.
Shelley Ezekiel
Shelley is the Assistant Director and has been part of the agency for 21 years. She manages staff, training, and daily operations to keep everything running smoothly.
Trey McWilliams
Trey is the GIS Manager and has been with the agency for 2 years and manages the mapping and addressing system. His work ensures responders get accurate directions to people in need.
Cory Sullivan
Cory is the Communications Trainer and has served the agency for 8 years. She trains and mentors new dispatchers, helping them gain the skills and confidence to answer emergency calls effectively.